Ready Canopy (https://readycanopy.com.au/, "we," "our," or "us") values your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit, browse, or make a purchase from our website.
1. Personal Information We Collect
When you interact with Ready Canopy, we collect certain information necessary to provide our services, process transactions, and improve your shopping experience.
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Information You Provide Directly: When you place an order, create an account, request a custom quote, or contact our support team, we collect information including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, or other gateway details), email address, and phone number.
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Automatically Collected Information (Device Information): When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
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Technologies used: We collect device information using "Cookies," "Log files," and "Web beacons" to track site activity and measure performance.
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2. How We Use Your Personal Information
We use the personal information we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for worldwide shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
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Communicate with you, provide technical order updates, or respond to custom engineering and quote requests.
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Screen our orders for potential risk or fraud.
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services (such as seasonal promotions or new product launches).
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Optimize and improve our website functionality (for example, by generating analytics about how our customers browse and interact with the site).
3. Sharing Your Personal Information
We share your personal information with trusted third-party service providers to help us use your personal information as described above. For example:
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E-Commerce Infrastructure: We use major e-commerce platforms and hosting services to power our online store.
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Payment Gateways: Your payment details are processed through secure, encrypted third-party payment processors (such as Stripe, PayPal, or local regional options). We do not store your full credit card details on our servers.
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Logistics & Shipping Partners: To facilitate local and global delivery, your name, contact number, and delivery address are shared with international freight forwarders, local couriers, and logistics networks.
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Analytics & Advertising: We use analytics tools (such as Google Analytics) and marketing pixels to understand visitor behavior and serve relevant digital advertisements.
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Legal Compliance: Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. Behavioral Advertising & Opt-Out
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt-out of targeted advertising at any time through the standard platforms:
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Google: Via Google's Ads Settings.
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Facebook/Instagram: Via Facebook's Ad Preferences settings.
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Cookies: You can choose to set your browser to remove or reject browser cookies, though this may impact your ability to use certain features of our store.
5. International Data Transfers
Please note that Ready Canopy operates globally. Because our production facilities and parts infrastructure are located internationally (including in China) and our servers operate across global cloud networks, your information may be transferred, stored, and processed outside of your country of residence. By using our website, you consent to the cross-border transfer of this information in accordance with this policy.
6. Your Rights
Depending on your location, you may have specific rights regarding your personal data:
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Australian Residents: You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted under the Australian Privacy Principles (APPs).
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European Union Residents (GDPR): If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. You also have the right to object to or restrict certain processing activities.
If you would like to exercise any of these rights, please contact us through the email address or contact channels listed below.
7. Data Retention
When you place an order through the site, we will maintain your order information for our business and accounting records unless and until you ask us to delete this information.
8. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint or access your data, please contact the Ready Canopy team via our website's contact form or email portal.